"Participation in Scouting leads to a lifelong association with the outdoors and an active lifestyle."

- Chief Commissioner, Neville Tomkins OAM JP

FAQs for Parents

Can I claim an Active Kids voucher for multiple providers?

No. The voucher cannot be split up between multiple clubs or providers.

Can I use my child’s Active Kids voucher for things other than the membership fee?

Unfortunately, no. Active Kids vouchers are applied only to Scouts NSW’s annual membership fee and joining fees.

I have already paid my child’s Scouts NSW membership fees for the year. What else can I use their Active Kids voucher on?

Scouts NSW wants families to receive the full benefits of the Active Kids rebate. If you have already paid your child’s Scouts NSW membership fees for the year, we encourage you to claim your Active Kids voucher with another eligible provider.

My child is a current member. Why can’t I no longer claim the Active Kids voucher with Scouts for 2018?

As of 1 July 2018, Scouts NSW has ceased its collection and processing of 2018 Active Kids vouchers from current members.

This is because any Active Kids vouchers redeemed after the 1 July 2018 invoice date will only cover a maximum of $82 worth of membership fees (Quarters 3 and 4), leaving $12 of the voucher void. Scouts NSW cannot claim less than the total value of the voucher from the NSW Government.

Current members who wish to claim their Active Kids voucher for the 2019 Scout year can do so from 1 January 2019.

Where do I find my child’s membership number?

Please contact your Group Leader – they should be able to provide you with your child’s Scouts NSW membership number.

I have made an error in my child’s Active Kids voucher claim. Who do I contact to correct the details?

If you have identified an error in your Active Kids voucher claim, please DO NOT resubmit a new application. Please email activekids@nsw.scouts.com.au with a copy of your claim and the correction required. Our Members Services Team will then amend your original submission with these details, and prepare it for processing.

How can I find out if my child’s Active Kids voucher has been validated?

Please speak to your Group Leader and ask if your child’s name is listed in their Active Kids Voucher Redemption weekly report. If it is not listed, please email activekids@nsw.scouts.com.au and our Member Services team will contact you to discuss why this may be the case.

I have just received an invoice from my Scout Group and there is money owing. Why is this the case?

The Active Kids voucher goes towards covering your Scouts NSW membership fees, which equal $41 per quarter. Any additional amounts on your invoice will reflect your Group fees. Please speak to your Group Leader if you have any questions regarding your invoice.

 

Term/Quarter Amount Invoiced Amount Covered by Active Kids voucher Amount Due
1 $41 – Scouts NSW membership fee + Group fees $41 – Scouts NSW membership fee Group fees
2 $41 – Scouts NSW membership fee + Group fees $41 – Scouts NSW membership fee Group fees
3 $41 – Scouts NSW membership fee + Group fees $18 – Scouts NSW membership fee $23 – remaining amount of membership fee + Group fees
4 $41 – Scouts NSW membership fee + Group fees $0 $41 – Scouts NSW membership fee + Group fees
I have claimed my child’s Active Kids voucher with Scouts, however I would like to cancel the transaction and use the voucher for another provider. Can you undo the transaction?

The NSW Department of Sports has strict guidelines regarding the Active Kids Rebate. Each voucher can be redeemed once. This means that once a voucher has been successfully claimed with Scouts NSW, it cannot be refunded and used for a different provider.

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