Assistant Manager - Baden-Powell Scout Centre Print

Position Description

Title: Assistant Manager (Baden-Powell Scout Centre)
Reporting to: Centre Manager (Baden-Powell Scout Centre)
Relationships: Centre Manager, Baden-Powell Scout Centre staff, Scouting community, service suppliers (catering and program requirements, consumables and repairs contractors, medical centre), Commercial Manager, other Activity Centre Managers, casual Activity and Centre staff, surrounding community
Location: Baden-Powell Scout Centre (BPSC), Pomona Street, Pennant Hills NSW 2120

Purpose of the position

The Assistant Manager is a supervisory and hands-on role which is primarily responsible to effectively coordinate and supervise the day-to-day programmes of the BPSC (and other Activity Centres where required). The Assistant Manager is also responsible for the quality of service delivery to all customers of the BPSC and shall embody and facilitate the provision of high quality customer service to achieve planned outcomes.

The Assistant Manager supervises and guides staff, volunteers and contractors to ensure that all operational outcomes are met. The position also provides key advice and information to the Centre Manager for the overall planning, development and delivery of programmes, and budget allocation to ensure the ongoing sustainability and viability of the programmes. The Assistant Manager will act as Duty Manager on occasions and may also be called on to provide services at other Centres as requested by the Commercial Manager.

Responsibilities and Duties

Assist the BPSC Centre Manager in the following Key Responsibility Areas.

Key Responsibility Area 1: Programme Development and Management

  • Facilitate effective planning, provision and evaluation of high quality focused programmes to meet the needs of Scouts Australia NSW and the external community
  • Research the current market requirements for the development of educational, productive and challenging Scout, School and Community Camps
  • Design and implement a variety of activities programmes for the BPSC to market as per the Strategic Plan
  • Manage and monitor all programs to ensure a high standard and a consistent level of quality are maintained
  • Manage and direct all WHS issues, ensure programmes and the Centre comply with the relevant legislation
  • Lead and manage these programmes “on the ground”

Key Responsibility Area 2: Centre Utilisation and Marketing

  • Work with the Centre Manager to promote the use of the Centre as a venue for all appropriate activities including to non-Members
  • In conjunction with other staff design appropriate promotional material for the activities and work with the Centre Manager on general promotional material
  • In conjunction with the Centre Manager draw up appropriate budgets, rate sheets and quotes for prospective clients

Key Responsibility Area 3: Quality of Service

  • Undertake research and analysis into the needs of the Scouting Community so as to continually improve service delivery, standards and quality
  • Consolidate opportunities for further improvement and facilitate the implementation of initiatives to enhance service delivery
  • Implement best practice in all activities at the Centre

Key Responsibility Area 4: Facilitation of BPSC Staff

  • Identify staffing needs and develop teams of casual employees to facilitate programs
  • Leading and coordinating the BPSC programme staff including:
    • establishing a strong team culture;
    • overseeing and advising on the methods and processes used to deliver services and prioritising requests for assistance from the site staff;
    • overseeing and advising the programme staff on their key work areas;
    • resolving complex or escalated customer issues or difficulties;
    • ensuring quality and timely provision of administration services and effective communication to internal and external customers to agreed performance standards and service level
  • Supervise and coordinate site staff (including contractors, casuals) and advise and assist them with customer service problems

Key Responsibility Area 5: Administration

  • Design appropriate Standard Operating Procedures for all activities conducted at the Centre
  • Maintain the Centre’s computerized booking system to ensure all relevant information is entered into the system and available to all staff
  • Manage responsibility for all camping and activities equipment owned by the Centre
  • Advise and inform staff and hirers of Centre rules and regulations i.e. WHS, Centre procedures and regulations of Site

Selection Criteria

Interested candidates are invited to establish their claim to the position against nine essential criteria, as well as three desirable criteria:

Essential Criteria

  • Certificate III or higher in Outdoor Recreation or related discipline, or appropriate industry experience
  • Higher School Certificate or equivalent
  • Minimum three (3) years’ experience working in the Outdoor Recreation Industry
  • Minimum two (2) years’ experience working in a supervisory role
  • Experience in outdoor adventure activities facilitation
  • Previous leadership experience and ability to effectively lead and supervise staff and volunteers to meet expected outcomes
  •  Computer literacy and ability to navigate and use the Microsoft Office suite including word processing, spreadsheet and presentation software and applications

Desirable Criteria

  • Marketing and/or PR experience
  • Event Management experience
  • Experience in evaluation of services
  • Scouting leadership experience

Core Competencies required

  • High level interpersonal, oral and written communication skills; ability to liaise effectively with internal and external stakeholders; ability to relate to staff and Members at all levels within the Association
  • Strong customer service ethic
  • A team player with strong team-building, motivational and facilitation skills
  • Demonstrated initiative, tact and maturity
  • Ability to make accurate and detailed analysis of the business environment and plan accordingly
  • Highly organised with the ability to multitask and meet strict deadlines
  • Excellent time management and ability to plan ahead
  • Thorough, with excellent attention to detail
  • Able to work independently, autonomously and with limited supervision
  • Commitment to upholding confidentiality at all times
  • Ability to obtain and clarify information
  • Ability to implement EEO and WHS principles in this context

To apply:

For more information about Scouts Australia NSW please visit www.nsw.scouts.com.au

Applicants should send their expression of interest and CV to Baden-Powell Scout Centre Manager, Lisa Marmora on This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

Applications close 15 August 2017.