"Participation in Scouting leads to a lifelong association with the outdoors and an active lifestyle."

- Chief Commissioner, Neville Tomkins OAM JP

FAQs for Leaders

I have received my Group’s weekly report of Active Kids Voucher Redemptions, and have noticed that some families who have claimed their Active Kids vouchers haven’t been listed. Why is this the case?

The weekly report of Active Kids Voucher Redemptions sent to Groups each Friday capture the names of youth members who have successfully claimed their Active Kids vouchers with Scouts NSW, as at close of business Wednesday of that week. Any vouchers claimed after will be listed in the following week’s report.

If the youth member’s details were incorrect in the submission, they will not be included in the list, as they require further action by the Members Services team. These errors include:

  • First Name or Surname entered is not consistent with the First Name or Surname listed on ScoutLink,
  • The wrong Date of Birth entered in the form,
  • Incorrect Scouts NSW membership number, and/or
  • Incorrect Active Kids voucher number.

In the case of an error, a member of the Members Services Department will contact the youth member’s parent or carer directly via phone or email to obtain the correct details and process the claim.

I have a new youth member who wants to use their Active Kids voucher to join Scouts. How will they be invoiced?

New Youth Members who join Scouts NSW from 31 January 2018 to 31 December 2018 will have 100% of their Active Kids voucher applied to their first invoice. See below for a detailed breakdown of billing for new members.

 

 

 

Please note: While New Members can redeem their Active Kids voucher with Scouts NSW anytime throughout the year, they must have a member record in ScoutLink before an Active Kids voucher can be validated and applied to their account. Vouchers that are redeemed with Scouts NSW will not be processed until the Y1 form is received at the Region Office and the new member record is created on ScoutLink.

I have a new youth member who has claimed their Active Kids voucher to join Scouts. Why isn’t their name appearing in my Active Kids Redemption weekly report?

Even if they have claimed their Active Kids voucher with Scouts, the new Youth Member must have a member record in ScoutLink before the voucher can be validated and applied to their account. Vouchers that are claimed will not be processed until the Y1 form is received at the Region Office and the new member record is created on ScoutLink.

Can the Active Kids voucher be used to pay for past invoices?

No. The Active Kids voucher cannot be backdated or used to short pay previous invoices.

How do we know if someone has already redeemed or begun the redemption process of their Active Kids voucher elsewhere?

Upon processing, Scouts NSW will receive a message notification saying the voucher has been redeemed elsewhere, and therefore cannot be validated and applied to the Youth Member’s Scouts NSW account.

Leave a Reply