"Participation in Scouting leads to a lifelong association with the outdoors and an active lifestyle."

- Chief Commissioner, Neville Tomkins OAM JP

FAQs for Parents

Answers to commonly asked questions can be found below. If the answer to your question is not provided, please contact us at activekids@nsw.scouts.com.au.

General

Follow the steps below to use your Active Kids voucher with Scouts.

Step 1 – APPLY: Head to the Service NSW online portal and log into or create your MyServiceNSW account. Fill in the Active Kids form to apply for your Active Kids voucher. If your application is approved, a voucher will be displayed at the end of the transaction and emailed to your nominated email address.

Step 2 – DOWNLOAD: Download a copy of your voucher. Keep note of your voucher number, as this is important for redeeming the voucher with Scouts.

Step 3 – REDEEM: Visit the Scouts NSW website and complete the Active Kids Voucher Redemption Form with your voucher number. If you are a current member of Scouts NSW you will also be asked for your Membership Number.

The $100 Active Kids voucher goes towards covering Scouts NSW membership fees, and the one-off joining fee if your child is a new member. It does not cover individual items such as uniforms, activity costs and travel costs, or your Group fees.

Parents can apply for their Active Kids voucher from Service NSW from 1 January.

Once applied, current members are able to redeem their voucher on the Scouts NSW Website until 27 June.

Joining members may redeem their voucher at the time they decide to join Scouts, even if they haven’t attended a Group or are yet to be registered as members.

No. The voucher can only be redeemed with one provider per calendar year. It cannot be split up between multiple clubs or providers.

Unfortunately, no. Active Kids vouchers are applied only to Scouts NSW’s annual membership fee and one-off joining fee.

If you have identified an error in your Active Kids voucher redemption, please DO NOT resubmit a new application. Please email activekids@nsw.scouts.com.au with a copy of your redemption and the correction required. Our Members Services Team will then amend your original submission with these details and prepare it for processing.

Please speak to your Group Leader and ask if your child’s name is listed in their Active Kids Voucher Redemption weekly report. If it is not listed, this may be because the voucher is still being processed and validated by Scouts NSW. If, after four weeks, your child’s name is still not listed, please email activekids@nsw.scouts.com.au.

Alternatively, you can log into your Service NSW account and see the status of your child’s voucher. The voucher will show as either:

  1. ‘Available’ if you haven’t yet used it (i.e. if you have not redeemed it via the Scouts NSW website), or
  2. ‘Redeemed’ after Scouts NSW has successfully processed the voucher.

The NSW Department of Sports has strict guidelines regarding the Active Kids Rebate. Each voucher can only be redeemed once. This means that once a voucher has been successfully redeemed with Scouts NSW, it cannot be refunded back to you and used for a different provider.

We’re sorry to hear that you are considering leaving Scouts. Once successfully redeemed, the Active Kids voucher value cannot be reimbursed as cash nor can it be transferred to another child. The voucher cannot be refunded back to you.

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Parents of Existing Members

Once they have applied for their Active Kids voucher via the Service NSW portal, existing Scouts NSW members can redeem their voucher with Scouts from 1 January to 30 June.

Scouts NSW wants families to receive the full benefits of the Active Kids rebate. If you have already paid your child’s Scouts NSW membership fees for the year, we encourage you to redeem your Active Kids voucher with another eligible provider.

Please contact your Group Leader – they should be able to provide you with your child’s Scouts NSW membership number.

When an Active Kids voucher is successfully redeemed by a Scout member, the voucher number is included in their membership record. If the Scout member decides to transfer to another Group, the redeemed Active Kids voucher will stay with the member’s membership record, and any remaining Active Kids rebate credit will appear on the transferred Scout Group’s invoice.

The Active Kids voucher goes towards covering your Scouts NSW membership fees, which equal $42 per quarter. Any additional amounts on your invoice will reflect your Group fees. Please speak to your Group Leader if you have any questions regarding your invoice.

 

Term/Quarter Amount Invoiced Amount Covered by Active Kids voucher Amount Due
1 $42 – Scouts NSW membership fee + Group fees $42 – Scouts NSW membership fee Group fees
2 $42 – Scouts NSW membership fee + Group fees $42 – Scouts NSW membership fee Group fees
3 $42 – Scouts NSW membership fee + Group fees $16 – Scouts NSW membership fee $26 – remaining amount of membership fee + Group fees
4 $42 – Scouts NSW membership fee + Group fees $0 $42 – Scouts NSW membership fee + Group fees

Our Members Services Team processes Active Kids voucher redemptions on “first come, first serve” basis. If your child’s name has not been listed, this may be because:

  • The redemption is still being processed, or
  • There is an error in the details you have provided in your submission and the voucher cannot be validated.

In both cases, please DO NOT resubmit a new submission. Our Members Services Team aims to process all submissions promptly, and will be in contact with you directly via phone or email if there are any issues with your submission. If you would like to speak to the Members Services team to follow up on your submission, please call 9735 9000.

 

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Parents of Joining Members

Welcome to Scouts NSW! Thank you for making the worthwhile decision to invest in your child’s growth and development with Scouts, and for choosing Scouts NSW as your preferred Active Kids provider.

After visiting your child’s new Scout Group, you will need to complete a Youth Application (Y1) Form here. Once complete, you will receive a PDF copy of your Y1 form to email to your Group Leader for processing at the Region level. Please follow the steps below to redeem your Active Kids voucher with Scouts.

  • Step 1 – APPLY: Head to the Service NSW online portal and log into or create your MyServiceNSW account. Fill in the Active Kids form to apply for your Active Kids voucher. If your application is approved, a voucher will be displayed at the end of the transaction and emailed to your nominated email address.
  • Step 2 – DOWNLOAD: Download a copy of your voucher. Keep note of your voucher number, as this is important for redeeming the voucher with Scouts.
  • Step 3 – REDEEM: Visit the Scouts NSW website and complete the Active Kids Voucher Redemption Form with your voucher number. If you are a current member of Scouts NSW you will also be asked for your Membership Number.

People who join Scouts NSW from 1 January to 31 December will have 100% of their Active Kids voucher applied to their first invoice. This covers the one-off joining fee ($35), membership fees for the current quarter ($42) and membership fees for the next quarter ($42).

Prior to redeeming your child’s Active Kids voucher with Scouts, please ensure that you have completed a Youth Application (Y1) form for your child and have sent a PDF copy to your Group Leader for processing.

If you have done this and your child’s Active Kids voucher is not included in your Group Leader’s list as redeemed, this may be because the Y1 form is still being processed.

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