Is the CareMonkey system secure?

Yes. The CareMonkey system uses sophisticated security measures to keep data safe. All personal health information managed by CareMonkey for Asia Pacific customers is stored in Australia (Sydney) and will never be stored outside of Australia. Full details of CareMonkey’s security can be found at https://www.caremonkey.com/security-2

CareMonkey’s physical infrastructure is hosted at Amazon’s data centres in Sydney, using Amazon Web Services (AWS) technology. AWS computing environments are continuously audited, with certifications from accreditation bodies across geographies and verticals including:

+ ISO 27001 (the current ISO standard that governs information security management systems),

+FedRAMP (Federal Risk and Authorisation Management Program, which is a process that US Federal agencies use to ensure adequate security when accessing cloud services),

+ DoD CSM (US Department of Defence’s Cloud Security Model), and

+ PCI DSS (Payment Card Industry Data Security Standard).

Apart from that, CareMonkey uses military level encryption, and data is always encrypted both in rest and transit.

You control what information is available and can update the information and remove access at any time.

Comment on this FAQ