People Management and Dispute Resolution Leader

A new opportunity is available to join the not-for-profit sector with the Scouts NSW State Office Team, based at Sydney Olympic Park, as our People Management & Dispute Resolution (PM&DR) Leader.

The role is a reference point for strategic and operational HR matters.

The PM & DR Leader is people and outcome focused and the applicant must demonstrate the ability to work with senior volunteers in a collaborative and cooperative manner to achieve timely outcomes in every matter.

This role is also the first point of contact for Members, Commissioners and the Community to report Child Protection issues and other matters involving complaints and grievances. It provides initial triage and assesses and assists in the review of complaints, disputes and other issues. It also plays a key role in the development and implementation of policies and procedures to support the business.  The primary objective of the role is on the prevention of problems, prevention of escalation and avoiding litigation by dealing with complaints in a timely and effective manner.

Essential Requirements

  • Appropriate Tertiary qualifications or significant work experience in a field such as Dispute Resolution, Mediation, Human Resources Management, Industrial Relations, Social Work, Child Welfare,  Psychology, Law or extensive experience at a senior level in policing/investigation.
  • Dispute Management, Mediation, and Human Resources or Legal background, and/or experience with handling matters in accordance with the principles of procedural fairness would be well regarded.
  • An awareness that at times, the role may contain dealing with potentially distressing reports. The PM & DR Leader will need the ability to work effectively in this environment.
  • A willingness to complete any requisite training as required for the position.
  • Confident and dynamic leader with a proven ability to work with others to develop and inspire a high performing Child Protection and Issues Management team
  • Excellent verbal and written communication and presentation skills, interpersonal, problem-solving, and time management skills
  • A pragmatic ‘Hands on Approach’ to getting things done, supported a proactive ‘Lead by Example’ attitude
  • Excellent (proven) stakeholder engagement and management skills and experience are essential to succeed in this role
  • Able to work autonomously as well as collaboratively with minimum supervision


  • Demonstrate the ability to lead, motivate, empower and develop others to deliver high-quality, customer-focused outcomes;
  • Collaborate, innovate and influence to implement creative, optimal solutions;
  • Demonstrate a high level of professionalism, discretion and the highest of ethical standards in the provision of advice and services;

Pre-Requisites for Employment

  • Applicants must hold a current and valid NSW Working with Children Check (employed)
  • Applicants will be required to provide a National Criminal Record Check

How to Apply

To apply, please email your cover letter and resume to Tracey Hansford, Research Officer at 

Applications close at 5pm on Friday 9 April 2021.

In your application, please respond to the following:

  • Demonstrate proof of your right to work in Australia
  • How many years of issues management experience do you have?
  • How many years of child protection experience do you have?